Privacy Policy

1. Overview

Shine Haus (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you interact with us, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking our services, or contacting us, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Address of service location(s)

  • Email address

  • Phone number

  • Payment details (only when necessary for transactions)

  • Any additional details you provide via our contact form, email, SMS, or over the phone.

We may also collect non-identifiable information (such as IP address, browser type, and website usage data) for analytics and security.

3. How We Collect Information

We collect information when you:

  • Submit an enquiry via our website or contact form

  • Request a quote or book a service

  • Communicate with us via email, phone, SMS, or in person

  • Make a payment or complete a transaction with us

We may also collect data automatically via cookies when you visit our website (see section 8).

4. How We Use Your Information

We use your personal information for purposes including:

  • Providing cleaning services and fulfilling bookings

  • Preparing and sending quotes, invoices, and receipts

  • Responding to your questions or feedback

  • Sending service reminders or updates

  • Internal record-keeping and business analysis

  • Meeting legal or regulatory obligations

5. Storage & Security of Your Information

We take reasonable steps to keep your information secure, including:

  • Storing electronic data on password-protected systems

  • Restricting access to authorised personnel only

  • Using secure payment processing systems

While we take strong precautions, no data transmission over the internet is completely secure. You acknowledge we cannot guarantee absolute security.

6. Sharing of Information

We will never sell or rent your personal information.
We may share your details only when:

  • Required by law, court order, or legal process

  • Necessary to protect our rights, safety, or property

  • Using trusted third-party providers (e.g., payment processors, IT support) who agree to confidentiality obligations

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction or updates to your personal details

  • Withdraw consent for marketing communications

All requests can be made in writing to info@shinehaus.com.au

8. Cookies & Website Tracking

Our website may use cookies to:

  • Improve functionality and user experience

  • Analyse site usage via analytics tools (e.g., Google Analytics)

You can disable cookies in your browser settings, but this may affect site performance.

9. Third Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.